Support

Runeblock works offline. Ads, consent forms, purchases and purchase restoration require a network connection and the native App Store or Google Play build.

Restore Runeblock Pro

1. Use the same Apple ID or Google account that made the purchase.
2. Open Runeblock → Settings → Runeblock Pro.
3. Tap Restore purchase and keep the app open while the store responds.

Reset Progress does not remove Pro. A reinstall may require Restore purchase.

Second Wind ad is unavailable

Check your connection and consent choices, then retry. No reward is granted unless the rewarded video confirms completion. Daily Challenge never offers Second Wind. Pro players receive Second Wind without loading an ad.

Recover an interrupted run

Use Continue on the title screen. Starting a new run displays a warning before replacing the saved run. A Daily attempt cannot be restarted after its one attempt is claimed.

Cloud backup and restore

Open Settings → Cloud backup to back up now, restore a newer backup or disable automatic backup. A restore always asks for confirmation and replaces the local profile; two devices are not merged. Core gameplay remains available offline.

Delete gameplay data

Open Settings → Reset progress and confirm to remove local runes, records, Echoes, streak and active-run data. Open Settings → Privacy & data → Delete leaderboard data to delete the server player record, leaderboard entries and cloud backup together. Store-owned Pro remains restorable.

Refunds

Payments and refunds are handled by the store where you purchased Pro: Apple billing support or Google Play refund help.

Türkçe kısa destek

Pro’yu geri yüklemek için satın alımı yaptığınız Apple/Google hesabıyla giriş yapın ve Ayarlar → Runeblock Pro → Satın alımı geri yükle yolunu izleyin. Yarım kalan koşu için ana ekrandaki Devam et düğmesini kullanın. Destek talebinde cihaz modeli, işletim sistemi, oyun sürümü ve hatanın görüldüğü ekranı yazın: info@cinefia.com.